At BoxWave, we desire 100% customer satisfaction, and because we have faith in all of our products, we constantly seek to improve our products and services to you with a customer satisfaction guarantee.
We have a 30-day money back return policy for any products purchased directly from BoxWave Corporation. You may return any products with an RMA number for a replacement or refund within 30 days from the delivery date. In order to receive a refund or exchange, you must first obtain an RMA from BoxWave customer service to be included in the returned package.
To receive a full price refund or exchange, a product must be in restockable condition as determined by BoxWave Corporation upon inspection of the actual product returned. For a product to be restockable, it must be in its original packaging with all parts and accessories in clean, unused and undamaged condition. The returned package must also include a valid RMA number as issued by BoxWave Corporation prior to the return.
Any returned package that does not meet the above requirements are not guaranteed a refund or exchange and cannot be returned to the sender. However, you may still be granted an exchange or refund after a 15% or 25% restocking fee is charged, depending on the condition of the returned item(s).
Shipping and handling charges are only refundable if a return was a result of manufacturer defect or failure, damage in transit, mis-shipment or falsely advertised products as determined by BoxWave Corporation and therefore indicated in the RMA.
Please note a few rules on specific products with regards to the return policy:
- Any ClearTouch products with its plastic backing sheets removed or re-attached at any time are not returnable
- Software purchases are not returnable or refundable
- Any "Final Sale" products noted as "No exchanges or returns on this item" are not returnable, refundable, and exchangeable.
By returning an item (or items) back to us, you are agreeing to the return policy terms and conditions.
